Return & Exchange Policy

Because each item is handmade with care, all sales are considered final. However, customer satisfaction is very important to us.

Returns:

• We accept returns on unused, non-personalized items within 14 days of delivery.
  
• Items must be returned in their original condition and packaging.
  
• Customers are responsible for return shipping costs.
  

Custom & Personalized Orders:

• Personalized, monogrammed, or custom-made items cannot be returned or exchanged unless they arrive damaged or there is an error on our part.
  

Damaged or Incorrect Items:
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging so we can make it right.

Thank you for supporting our small handmade business! Every order is created with care, creativity, and a little bit of grace. 🤍

— Emma Grace Creates